Privacy Policy

We collect information you provide directly to us, including: Discord Account Information: When you sign in with Discord OAuth, we receive your Discord user ID, username, avatar, and email address (if you grant permission). Bot Server Data: Configuration, files, and logs for bots you host on our platform. Usage Data: We automatically collect information about your use of our services, including server creation, start/stop events, and resource usage. Communications: When you contact us for support, we collect information in your messages.

We use the information we collect to: • Provide, maintain, and improve our hosting services • Associate your bot servers with your account • Send technical notices, updates, and security alerts • Respond to your support requests • Monitor resource usage and enforce plan limits • Detect and prevent abuse of our platform • Comply with legal obligations

Bot Files: Source code and configuration files you upload are stored securely and used solely to run your bot. Console Logs: Output from your bot's process is captured and displayed in your dashboard. Logs are retained for a rolling period and may be cleared at any time. Retention: Bot data is retained while your account is active and for 30 days after account deletion or server removal. No Training: We do not use your bot's code or data for any AI training or analytics purposes.

We do not sell your personal information. We may share information in the following circumstances: Service Providers: With infrastructure vendors (such as Render) who host our platform. Legal Requirements: When required by law, subpoena, or legal process. Business Transfers: In connection with a merger, acquisition, or sale of assets. Protection: To protect the rights, property, and safety of NexusHost, our users, or others.

We implement industry-standard security measures to protect your information: • Encryption in transit (TLS) and at rest • Signed session tokens for authentication • Access controls and per-account isolation • Regular reviews of our security practices While we strive to protect your information, no method of transmission over the Internet is 100% secure.

We retain your information for as long as your account is active or as needed to provide services: • Account Data: Retained until account deletion, plus 30 days • Bot Logs: Rolling retention, cleared periodically • Support Communications: Retained for 3 years You may request deletion of your data at any time through the dashboard settings.

You have the following rights regarding your data: Access: View your account information and bot data in the dashboard. Correction: Update your profile settings at any time. Deletion: Delete your account and all associated data from dashboard settings. Export: Download your bot files using the file manager before deleting your account. To exercise these rights, use the dashboard or contact us through Discord support.

We use a signed session cookie to keep you logged in. This cookie: • Contains an encrypted reference to your session • Expires after a set period of inactivity • Is required for the dashboard and authenticated features We do not use third-party tracking cookies or advertising cookies.

Our services are not directed to children under 13. Discord itself requires users to be at least 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of material changes by: • Posting the updated policy on our website • Displaying a notice in the dashboard Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us through our Discord support server or open a support ticket in the dashboard.